Terms & conditions

Please have these terms reviewed by a solicitor before launch. They are a sensible starting point for a UK online grocery shop, not legal advice.

1. About us

www.nerthfoods.co.uk is operated by Nerth Foods Ltd (company number 16481262), a company registered in England and Wales, registered office Studio 3 Crow Studios, 29 Great Northern Road, Derby, DE1 1LR. Contact: info@nerthfoods.co.uk.

2. Your account

You sign in using a one-time code or link sent to your email. Keep access to your email account secure, as anyone with access to it can sign in to your Nerth Foods account. You must be 18 or over to open an account and place orders, and we ask for your date of birth to confirm this.

3. Orders and prices

All prices are in pounds sterling and include VAT where applicable. Your order is accepted when we send an order confirmation email. If a product becomes unavailable we will contact you and refund the item.

4. Payment

Card payments are processed securely by Revolut. Bank transfer orders are packed once payment is received; unpaid orders may be cancelled after 3 working days.

5. Delivery and collection

Delivery times are estimates. Risk passes to you on delivery or collection. Please refrigerate or freeze perishable items promptly.

6. Cancellations, returns and refunds

Under the Consumer Contracts Regulations 2013 the 14-day cancellation right does not apply to perishable goods or sealed goods unsealed after delivery for health and hygiene reasons. Non-perishable sealed items may be returned unopened within 14 days. Faulty, damaged or incorrect items will be refunded or replaced - please contact us within 48 hours of delivery.

7. Allergens

Many products are packed in facilities handling nuts, sesame, gluten, fish and shellfish. Always check product packaging and contact us if you need allergen information before ordering.

8. Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or anything that cannot be limited by law. Your statutory rights are not affected.

9. Governing law

These terms are governed by the law of England and Wales.