Privacy policy

Nerth Foods Ltd is the data controller for personal information collected through this website. Questions or requests: privacy@nerthfoods.co.uk.

What we collect

• Account details: name, email address and (optionally) phone number.
• Order details: items, delivery address, payment method and order history.
• Messages you send us through the contact or wholesale forms.
• Technical data: IP address (for security and fraud prevention) and a session cookie needed to keep your basket and sign you in.

We never see or store your card number - card payments are handled by Revolut.

Why we use it (lawful basis)

• To process and deliver your orders - contract.
• To keep accounts secure and prevent fraud - legitimate interests.
• To send offers and new arrivals, only if you opt in - consent (withdraw any time).
• To keep financial records - legal obligation.

Who we share it with

Revolut (payments), our hosting and email provider, and delivery couriers (name, address and phone only). We never sell your data.

How long we keep it

Order records are kept for 6 years for tax purposes. Account details are kept until you ask us to delete your account.

Your rights

Under UK GDPR you can request access to, correction of, or deletion of your data, object to processing, or ask for a copy to take elsewhere. Email privacy@nerthfoods.co.uk. You can also complain to the Information Commissioner's Office (ico.org.uk).

Cookies

We use one essential cookie (nerth_session) to keep your basket and sign-in working. We don't use advertising or tracking cookies.